Crown PlaySafe Tools

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Find information to help the journey towards a safer gambling experience. Whether you are looking to improve your knowledge or transform your organisation, Crown PlaySafe Knowledge Hub will provide a unique opportunity to gain access to insights and connect with Crown PlaySafe experts. Some warning signs that gambling might be leading to harm include gambling more frequently and intensely, spending longer periods of time gambling, increases in gambling spend and continuing to play to recover losses.
Player Activity Statements (PAS) provide information on electronic gaming activity and help guests who are Crown Reward members keep track of time spent, as well as wins and losses for the period of the statement. Time and Loss limits are designed to help guests keep track of their time and money spent on EGMs. These conversations are a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences. A Timeout enables guests to pause their play for a period of time, while having access to support from Crown PlaySafe. As part of our ongoing commitment to guest wellbeing, Crown is committed to giving every guest the resources, support and environment they need to play in a safe and enjoyable way. Crown encourages guests to set a deposit limit that reflects their personal circumstances and comfort level. Once set, your deposit limit represents the maximum amount of funds you are prepared to deposit from your bank accounts to your Crown Wallet each day.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Crown PlaySafe was developed in consultation with gambling harm experts and industry, and informed by research into prevention, early intervention, and management of gambling behaviour. Importantly, Crown PlaySafe was developed in a way that removed stigma by creating an environment where guests understood the role of Crown PlaySafe and the preventative support measures available to them. Alternatively, guests may also request a longer break from gambling through Crown’s Self-Exclusion program. Guests may request a Timeout for as little as 24 hours and up to 6 months.
The Crown PlaySafe Code of Conduct sets out our commitment to take all reasonable steps to prevent guests from experiencing harm as a result of gambling at Crown. Our Crown PlaySafe Centre is a welcoming, comfortable, and quiet space where all guests can go to seek information and services to make their gambling experience a positive one. Our dedicated Crown PlaySafe Team are onsite 24/7 to support safer gambling for all guests, and provide confidential support for any guest who has a question or concern about their own, or someone else’s gambling. While Crown Casino provides tools and safeguards, each player remains responsible for their individual gambling decisions, including the obligation to comply with legal age requirements and to use the platform in a manner consistent with personal financial circumstances and wellbeing. Crown Casino implements internal policies and training programs to ensure that relevant personnel understand responsible gaming obligations, can identify potential indicators of problematic behaviour and are able to respond in line with applicable regulatory frameworks and internal protocols. Crown Casino encourages players to regularly assess their gambling behaviour and to be attentive to indicators that may suggest a loss of control, financial strain or negative impact on personal, family or professional life. Access to real money gambling services at Crown Casino is strictly limited to individuals who have reached the legal gambling age in their relevant Australian jurisdiction and who have successfully completed our identity verification procedures.
One of these friendly conversations is just a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences. As part of our ongoing commitment to guest wellbeing, Crown is committed to giving every guest the resources and support they need to play in a safe and enjoyable environment. Crown Casino provides a range of configurable tools designed to help players manage their gambling behaviour and reduce the likelihood of harm by setting clear, enforceable boundaries on their activity.
The first time you request a bank deposit to your Wallet at the Cashier, you’ll be asked to either set a deposit limit or decline to set one. All customers must have a registered YourPlay account linked to their Crown Member account, with individual time and money limits set to play gaming machines at Crown Melbourne. They show days played, time spent, bets placed and wins and losses for the statement period – helping you stay informed and in control of your gaming. Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time. “Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm.” – Professor Nerilee Hing, 2016.
Crown requires all guests to take regular breaks from gambling, and we may check in with guests from time to time. If you would like to increase your loss limit (or decide to opt-out after setting a limit) there will be a 24-hour cooling off period before changes can be applied. Your limit is based on your net loss, total buy-ins minus your total winnings over the period of time the limit is set. A deposit limit is the maximum amount of new funds you can bring into Crown Sydney to play with each day. Crown Rewards allows guests to access statements relating to play on request.
As part of Crown Melbourne’s commitment to safer play, you will soon need a Valid Card to play all Gaming Machines and Electronic Table Games at Crown Melbourne. Crown Rewards members can set Play Safe Limits by visiting any Crown Rewards desk or the Crown PlaySafe Centre. Information about YourPlay is available at Crown Rewards desks, via the YourPlay icon on a VIK machine and online real money casinos australia at yourplay.com.au. Here’s a breakdown of the key components — to help you stay informed and in control. As part of our commitment to safer and enjoyable play, we have specific policies in place for 3-Hour Continuous Play Periods, 12-Hour Daily Periods and 36-Hour Weekly Periods.